Shipping policy
Thank you for shopping with CAITLIN PATRICIA REILLY. We are committed to delivering your clothing products accurately, in pristine condition, and within a reasonable delivery timeframe.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after we receive your order confirmation.Processing times may be extended during peak shopping seasons or high-volume periods. We will notify customers directly if there are any significant delays to your order fulfillment.
2. Order Changes & Cancellations
You may request address updates or order cancellations before your order enters the processing queue. Once an order has been processed and prepared for shipment, we are unable to accommodate modification or cancellation requests. Eligible refunds will be processed in accordance with our standard refund policy.
3. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and clearly displayed at checkout.Estimated delivery times:Standard Shipping: 15 business daysDelivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or public holidays.
4. Shipment Confirmation and Order Tracking
Once your order has been shipped, you will receive a shipment confirmation email with your order tracking details.Tracking information typically becomes available and updatable within 24-48 hours after shipment.
5. Incorrect Address Disclaimer
Please double-check that your shipping address is complete and accurate before completing checkout.CAITLIN PATRICIA REILLY is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address error, additional reshipping fees will apply.
6. Lost or Damaged Packages
Lost Packages:If your package is lost in transit, please contact us within 7 days of the expected delivery date.Damaged Items:If your order arrives damaged, please contact us within 24 hours of delivery and provide clear photos of the damaged items and the original shipping packaging.We will review your case promptly and work to resolve the issue as quickly as possible.
7. Apparel Care and Usage Notice
Clothing items should be worn, washed, and cared for according to the care instructions included with each product. CAITLIN PATRICIA REILLY is not liable for damage caused by improper washing, drying, alteration, or misuse of the products.
8. International Shipping and Customs Notice
For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost.
9. Contact Information
If you have any questions regarding this Shipping Policy, please reach out to our support team:
Company Name: CAITLIN PATRICIA REILLY
Phone: +(602) 620-6301
Email: contact@studiocontemporary.shop
Address: 19635 N CAVE CREEK RD APT 176, PHOENIX, AZ 85024-1842, United States
